Service – Retail
Accelerate conversion and growth
with a revolutionary stakeholder
experience fuelled by
Genzeon technology

Create an exponential impact on customer experience. Set an
enterprise-wide digital protocol for superior performance.
We create value for all stakeholders by providing the right people
and the right solutions at the right budget. We leverage resources,
data insights, and the latest technologies to drive success at every
stage of your retail technology project.

Agile, Omnichannel Channel
Strategy Tailored to Each
Industry’s Deliverables

Pharmaceuticals

Secure sensitive medical data storage and automate order fulfilments.

Apparel

Enhance customer UI/UX by streamlining backend retail operations.

FMCG

Automated procurement pipelines & quality checks for operational ease.

Hospitality

Continuous communication and seamless customer service from check-in to check-out.

Entertainment

Cutting edge AI-powered user experiences for enhanced engagement.

Let’s
Talk

Store-in-a-Box

Customized turnkey solutions
for rapid implementation
of new technology

Store in a box solutions for the retail industry to expedite the
implementation of new services and technology upgrades.
Our experts can build and rapidly deploy an end-to-end
solution for your growing retail enterprise, E-Commerce website,
point-of-sale system, order Management, warehouse management,
finance, operations, and more.

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Retail IT
Solutions

Influencing the retail
ecosystem with our cutting
edge enhancements

With our retail IT solutions you can achieve superior
performance at every stage of the retail pipeline,
from procurement to product delivery. We help convert data
insights into technological outcomes to support an integrated
experience for all stakeholder touchpoints.
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Measurable progress in key retail operations


We leverage our people, our processes, and cutting-edge technology to ensure
the success of your retail enterprise projects. Here are some of the ways
we can help your business grow.

Order
Management

Order Management

Expedite fulfillment of multiple orders without a
glitch with automated order lifecycle

  • Sterling store manager
  • Sterling GIS
  • Multi-brand, Multi-tenant model
  • Service-oriented architecture

Order Management

E-Commerce
and POS

E-Commerce and POS

Sustained customer engagement aimed at online and
O2O conversions

  • Customer engagement cloud services
  • Managing stock and price of the product
  • eCommerce
  • Omni channel (BOPIS, SFS, Ship-to-store)
Order Management

Integration

Integration

Data and application integration on one platform
for strategic omnichannel retail

  • TIBCO
  • POS eCommerce
  • Security integration
Order Management

Business
Intelligence

Business Intelligence

Leverage data insights and predictive analytics
to optimize your everyday operations

  • Data analytics and smart dashboard view
  • Qlik focuses on ease of use
  • Benefits from using in-memory technology in business
    analytics
  • Provides flexible and robust security provisions
Order Management

Warehouse
Management

Warehouse Management

Have complete control of your entire inventory and
associated resources on one console

  • Labor management
  • Transportation execution
  • Inventory management
  • Cloud-based warehouse management
Order Management

Supply
Chain

Supply Chain

Smart, automated supply chains built to minimize
complexity and maximize delivery

  • SCM consulting
  • SCM implementation & upgradation
  • SCM integration
  • Development & customization
  • Data migration
  • SCM testing & support
Order Management

Tech Partners

Powerful Partners that
Enable Genzeon

Building smart retail environments that
are responsive to stakeholder needs

Lets Talk

Optimize
In-store & Digital
Experiences

Understand, respond to, and create
personalized multi-channel customer
experiences that drive greater
engagement and conversions.

Intelligent
Supply Chains

Use visibility and analytics to
build end-to-end supply chains
that can react to customer demand,
inventory, and supplier fluctuations.

Common Data
Platform

Structure siloed data into data
warehouses, unlocking insights
that improve operations, drive
cost efficiencies, and evolve processes.

Secure
Customer Data

Safeguard highly sensitive
customer data and PII against
data breaches and cybersecurity
threats, with encryption
and gateway firewalls.

Compliance with Industry Standards

Stay current with changing
industry regulations, facilitate
SOC2, GDPR, and PCI compliance,
to successfully navigate audits.

Value Miners

Bring efficiency and optimization
across your application stack, and
business operations to deliver
the best cloud economics, and ROI.

Our Clients
Future Forward Clientele

These are just a select handful of our numerous clients, including several counted amongst the world’s leading corporations. With Genzeon by your side, your enterprise, too, can smoothly transition into better connectivity and efficiency.

Let’s Talk

Engage with your customers better
after an engaging conversation with us! Call now.

Frequently Asked Questions

Genzeon has industry-specific experts from industries including but not restricted to Healthcare, Retail, and Financial Services. We have a combined expertise of over 100 years in the ITES of said industries. Not only do they act as effective facilitators between Genzeon and our clients, but they help us create industry-specific solutions that address your pain points. They are well equipped to understand and manipulate your data to improve your business.

There are 3 distinct Information Systems in Retail. Setting up a Retail POS, or complete Retail ERP usually includes all three systems, but you do have the choice to opt-out of systems and features that you may need. There is the Inventory Management System, Customer Relationship System, and the Accounting Information System. Accounting information systems are designed to support all accounting functions and activities including auditing, financial accounting & reporting, managerial/ management accounting, and tax. The most widely adopted accounting information systems are auditing and financial reporting modules.

According to the CDC, one out of four Americans has a disability. Retail businesses need to accommodate their needs to create the best customer experience by focussing on accessibility. Not just for those who have disabilities. For example, captions enable those with hearing impairments to understand what’s happening in a video. This same feature allows people to watch videos in both quiet and noisy environments. Technology brings such nuances to light and helps enforce them with ease, expanding your client base and conversions.

Groupware is a technology that provides support for work in a group. Using a combination of Cloud, application development, and networking, this technology is referred to as collaborative technology. This technology facilitates communication, cooperation, coordination, problem-solving, and negotiations among internal as well as with the external workgroup. Groupware is essential for all modern retail organizations for multiple locations to be on the same footing and create uniform customer experiences.

Case Studies

Client Stories