Balakrishnan Shanmugham
Chief Delivery Officer
As Genzeon’s Chief Delivery Officer, Bala ensures consistent and high-quality service delivery to global clients. With over 30 years of experience, he has a proven track record deploying technology solutions, driving customer satisfaction, operational excellence, and strategic innovation. Bala has scaled large organizations, including leading AT&T’s Customer Technology India Development Center and serving as a senior leader at EY, Mindtree, and Cognizant. At Genzeon, Bala fosters a culture of collaboration and innovation while ensuring delivery excellence.