Podcast Feature: Ilanko Kumaresan, CEO of Genzeon — on HealthBizTalk
2 mins read
Originally published on HealthBiz Talk (Nov 12, 2025)
In this episode of HealthBiz Talk, Genzeon’s CEO, Ilanko Kumaresan, joins host Tony Trenkle for a deep discussion on the transformation of healthcare through automation, artificial intelligence, streamlined prior authorization, and intelligent workflows.
Ilanko shares practical insights on how healthcare organizations can reduce friction, improve operational efficiency, and deliver better patient and provider experiences through strategic automation.
You can listen to the full episode below or read the key takeaways and transcript summary.
Listen to the Episode
Key Takeaways
1. Automation shortens prior authorization delays
Ilanko explains how intelligent automation eliminates manual steps and reduces patient wait times, allowing clinicians to focus on care instead of documentation.
2. AI enhances—not replaces—human roles
The conversation emphasizes that AI should support clinicians and administrators by taking over repetitive, rule-based tasks while humans focus on decision-making and empathy-driven work.
3. Data governance must be foundational
Healthcare AI must be grounded in strict privacy, security, and compliance standards. Ilanko highlights the importance of embedding privacy and governance from the start, not as an afterthought.
4. Success requires cross-functional alignment
Automation works best when IT, clinical teams, and revenue cycle teams collaborate. Ilanko shares how Genzeon helps organizations build end-to-end impact rather than isolated automations.
5. Patient experience improves when friction is reduced
Faster authorizations, fewer back-office delays, and streamlined workflows ultimately create a smoother experience for patients and providers alike.
“We design automation that improves outcomes and reduces friction for both providers and patients.” — Ilanko Kumaresan
Interested in Improving Healthcare Operations?
At Genzeon, we help organizations modernize workflows through automation, AI, analytics, and high-impact engineering solutions.
Transcript (Excerpt)
Host: Welcome to HealthBiz Talk. Today, we’re joined by Ilanko Kumaresan, CEO of Genzeon.
Illanko: Thank you for having me. At Genzeon, our mission is to reduce friction in healthcare operations. Automation and AI can play a powerful role, but only if designed around real clinical and administrative workflows…
— Full transcript available on the original episode page.
