Rapid Remediation and Triage for Billing System

Overview

The client is one of the first cloud based EMR vendors and a well-known name in the healthcare industry. One Friday evening, as the billing processes were running, the entire system froze up, preventing customer access to the application. They contacted Genzeon for urgent technical assistance. Genzeon was able to identify and resolve the root cause quickly, restoring customer access to the system. On a longer-term basis, we also identified and remediated several areas in the billing system, resulting in improved performance and data quality.

Industry

Healthcare

Challenges

• Application performance issue which was preventing customer access to the system.

Solutions

• Rapid triage and resolution of the immediate performance issue, restoring access to users quickly.
• Ongoing remediation to address other performance issues and improve the quality of reporting.

Benefits

• Addressed root cause of performance issues, ensuring the issue would not affect customers in the future.
• Enhanced accuracy and performance of financial reporting and billing.