Patient Engagement Solutions
Your Patient Experience. Reimagined, Resolved, and Always On.
Genzeon’s Patient Engagement Solutions (PES) platform delivers intelligent, omnichannel engagement across the care continuum—enabling healthcare organizations to automate, connect, and personalize every interaction. Built for scale. Tuned for empathy.
Patient Engagement Solutions Ecosystem
Primary Modules
AI-Driven Conversations
Natural language interactions that reduce friction and boost satisfaction
Appointment Management
Book, cancel, confirm, and reschedule—autonomously or with live agent handoff
Rx Management
Allow patients to self-serve prescription refill requests
Support Requests
Handle portal and FAQ queries without burdening live staff
Why Choose Genzeon PES?
Testimonial
Chief Digital and Information Officer, Executive VP
Large Academic Medical Center in the Midwest
See PES in Action
Walk through a PES demonstration with our product team. Contact us today
KNOWLEDGE HUB
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Frequently Asked Questions
PES is a unified patient engagement ecosystem that supports omnichannel communication, self-service interactions, and seamless experience across the care continuum. It is designed for healthcare organisations to improve patient interactions, streamline administrative workflows, and connect systems for better outcomes.
Key modules include AI-driven conversations (natural language interactions), appointment management (book, cancel, confirm, reschedule), Rx management (prescription refill requests via self-service), and support request handling (portal and FAQ queries without live agent involvement). The platform also integrates with live agents when needed.
PES offers real-time integration with electronic health records and claims systems (for example, Epic and Cerner), supports voice, digital and mobile channels, and is built with security-first design including HIPAA, ISO 27001 and SOC 2 Type II standards. It is built for scale and tuned for empathetic patient communications.
Organisations using PES can expect higher patient satisfaction through improved communication, fewer manual interventions, and better efficiency in support and scheduling workflows. The platform helps reduce workload on staff, increase containment of patient self-service interactions, and free resources to focus on care delivery rather than administrative tasks.
Elevate Your Operational Efficiency
Talk to our PES experts today, how the platform can help your organization!