Your Patient Experience. Reimagined, Resolved, and Always On.
Genzeon’s Patient Engagement Services (PES) platform delivers intelligent, omnichannel engagement across the care continuum—enabling healthcare organizations to automate, connect, and personalize every interaction. Built for scale. Tuned for empathy.
Why Choose Genzeon PES?
Healthcare consumers expect seamless, self-directed, and timely engagement. PES meets them with:
- Conversational AI trained on real-world clinical interactions
- Real-time EHR integration (Epic, Cerner, and others)
- Voice + Digital + Mobile support across the entire journey
- Security-first design: HIPAA, ISO 27001, SOC 2 Type II
20M+ Annual Interactions
40% Call Containment
Up to 47% Cost Reduction
Genzeon Patient Engagement Services
Platform Capabilities
Appointment Management
Book, cancel, confirm, and reschedule—autonomously or with live agent handoff
Smart Notifications
Broadcast and targeted reminders, MFA verification, and care-gap nudges
AI-Driven Conversations
Natural language interactions that reduce friction and boost satisfaction
Refill & Support Requests
Handle prescription, portal, and FAQ queries without burdening live staff
Care Coordination & Transitions
Automate registration, education, post-discharge follow-up, and chronic care
Insights & Optimization
Real-time analytics for intent, resolution rates, containment, and CX tracking
Engineered for Scale
PES isn’t a repackaged chatbot—it’s a purpose-built, healthcare-native platform designed for enterprise environments:
- Native interoperability with major EMRs and payer systems
- Cloud-native and tenant-flexible (deployable in your environment or managed by Genzeon)
- Modular architecture and open APIs for rapid integration
- Configurable across provider, health system, and payer workflows
Testimonial
“Patient Engagement platform is a complete ecosystem—not a collection of disconnected tools. It considers the full patient journey and intelligently balances automation with human interaction. The adaptability of the experience was the number one differentiator for our health system.”
—
Chief Digital and Information Officer, Executive VP
Large Academic Medical Center in the Midwest
Built on Experience, Proven in the Field
Deployed Across Leading U.S. Healthcare Organizations
- Urban academic medical centers
- Multisite pediatric and specialty networks
- Regional integrated delivery systems
- Value-based primary care organizations
