Overview
The client is a world-renowned lifestyle retailer with high-quality products and services: from fashion to furnishings, they have it all. The worldwide supply chain, international retail locations, website, catalogs, and mobile applications require a robust and highly flexible digital environment.
This large retailer partnered with for software application development, 24/7 support of critical business applications, ongoing maintenance, enhancements, and performance tuning. Genzeon provides a dedicated team that is responsible for the development and support of the entire TIBCO middleware implementation. The dedicated team has been in place for several years, providing more personalized attention that the client appreciates.
Industry
Retail
Challenges
- To establish a multi-channel customer engagement.
- To secure customer information storage.
- To automate Lead capture and processing.
- To integrate all departments and locations.
Solutions
- TIBCO integration to meet evolving needs of the enterprise.
- Salesforce Lightning platform and Einstein Bot.
- Salesforce migration from BW5 to BW6.
- Implementation of WMiS (Warehouse Management for IBM iSeries)
- Implementation of Island Pacific Retail ERP for Enterprise management.
- Agile ticket processing through Spring Framework in Salesforce.
Benefits
- Enriched multi-channel shopping experience.
- Consistency in product and pricing information.
- Increased inventory visibility across all stores.
- Precision Marketing and Promotions.
- Single view of customers and orders.
- Automated order processing and fulfillment.
