At Genzeon, we support retailers on their journey of digital transformation. As a global delivery partner, we scale quickly to support the evolving needs of innovation and legacy systems.
Retail Markets Served
Apparel & Apparel Rental
Enhance customer UI/UX by streamlining backend retail operations.
Marine Products
Continuous communication and seamless customer service from check-in to check-out.
Retail Pharmacy
Secure sensitive medical data storage and automate order fulfilments.
FMCG & CPG
Automated procurement pipelines & quality checks for operational ease.
Retail Furniture & Wholesale
Cutting edge AI-powered user experiences for enhanced engagement.
Omnichannel
Build Brand Loyalty in the Omniverse
The Omni Customer 360 master data model provides an accurate and ever-evolving enterprise retail data model that delivers a complete 360-degree view of your customer. Omni360 goes far beyond your CRM alone, it’s a finely tuned data service that is pre-configured to understand common transactional systems (e.g. OMS) data and trained by AI/ML to learn the behaviors of your customers across all digital channels. The result is a central data lake and pipeline that can be used for business logic, Marketing, BI & reporting, Data-as-a-service, and other data science applications.
- Beyond Bots – Remote Selling & Conversational AI Chat
- The Omni Customer Data Blueprint
Event Driven Architecture
Adapt and Modernize with Dynamic Retail Framework
A pre-foundation event-driven architecture (EDA) is a strategy for data normalization across systems with the same data types (i.e., an order). Whether you are considering an integration platform or engineering your own, this strategy leverages event-driven architecture to wrap your applications logic into unified event streams. This results in a single API or event publisher for a function, such as “Modify Order”, that’s standardized across all order systems which eliminates the complexity of coded business logic.
- Accelerate Development with Advanced Orchestration Solutions
- Drive Real-time Decisions with Guaranteed Delivery
Supply Chain
Super-efficient Supply Chains
Enhancing your OMS and other transactional/selling systems with custom solutions or delivery management platforms provides real-time decisions that can drastically reduce your first and last mile costs. These benefits include real-time capacity planning, enhanced status events, dynamic carrier selection, and more.
- First and Last Mile Transformation
- Data Foundations for AI-powered Supply Chain Orchestration
Case Study
Engaging Retail Customers with Intelligent Chatbots
Our client faced challenges in managing a surge in customer queries, causing delays in response times and issue resolution, potentially violating service level agreements and regulatory standards. In this case study, we demonstate the value of intelligent chatbots to speed up processes and increase customer satisfaction.
Key Retail Operations
We leverage our people, our processes, and cutting-edge technology to ensure
the success of your retail enterprise projects. Here are some of the ways
we can help your business grow.
Order
Management
Order Management
Expedite error-free multiple-order fulfillment with automated order lifecycle
- Salesforce OMS, IBM Sterling, Blue Yonder LOF, D365
- Multi-brand, multi-tenant model
- Service-oriented architecture
- Microservices
E-Commerce
and POS
E-Commerce and POS
Sustained customer engagement aimed at online and
O2O conversions
- Customer engagement cloud services
- Managing stock and price of the product
- eCommerce
- Omnichannel (BOPIS, SFS, Ship-to-store)
- Inventory management
- Salesforce Commerce
Integration
Integration
Data and application integration on one platform
for strategic omnichannel retail
- TIBCO, Mulesoft, Azure Integration services
- POS eCommerce
- Security integration
Business
Intelligence
Business Intelligence
Leverage data insights and predictive analytics
to optimize your everyday operations
- Data analytics and smart dashboard view
- Qlik focuses on ease of use
- Benefits from using in-memory technology in business
analytics - Provides flexible and robust security provisions
Warehouse
Management
Warehouse Management
Have complete control of your entire inventory and
associated resources on one console
- Vendor management
- Transportation execution
- Inventory management
- Cloud-based warehouse management
Supply
Chain
Supply Chain
Smart, automated supply chains built to minimize
complexity and maximize delivery
- SCM consulting
- SCM implementation & upgradation
- SCM integration
- Development & customization
- Data migration
- SCM testing & support
Building smart retail environments that respond to stakeholder need.
Optimize
In-store & Digital
Experiences
Understand, respond to, and create
personalized multi-channel customer
experiences that drive greater
engagement and conversions.
Intelligent
Supply Chains
Use visibility and analytics to
build end-to-end supply chains
that can react to customer demand,
inventory, and supplier fluctuations.
Common Data
Platform
Structure siloed data into data
warehouses, unlocking insights
that improve operations, drive
cost efficiencies, and evolve processes.
Secure
Customer Data
Safeguard highly sensitive
customer data and PII against
data breaches and cybersecurity
threats, with encryption
and gateway firewalls.
Compliance with Industry Standards
Stay current with changing
industry regulations, facilitate
SOC2, GDPR, and PCI compliance,
to successfully navigate audits.
Value Miners
Bring efficiency and optimization
across your application stack, and
business operations to deliver
the best cloud economics, and ROI.
Engage with your customers better. Call us now.
Meet with the Genzeon Retail Team
Avery has professional experience in sales, sales management, marketing, demand generation, B2C & B2B ecommerce, brand development, retail, logistics & distribution, manufacturing, and strategic partnerships. He has worked with teams, partners and customers in the US, Canada, South America and Western Europe.
John McKenney is a Senior Information Technology Leader with over 25 years of experience in all facets of IT, such as Infrastructure, Software Engineering, and Enterprise Architecture. He has mastered technologies spanning Cloud, Mobile, Web, Paas/iPaas/SaaS, and more. Before joining Genzeon, John served as Engineering Domain Manager - Logistics & Customer Fulfillment for IKEA.
Vikram Pendli is our Chief Technology Officer (CTO) for Genzeon. He is responsible for Genzeon’s technology strategy and solution architecture initiatives. Vikram’s primary focus is helping clients build a digital roadmap to transform their businesses. As an industry consultant, he has deep expertise in designing, developing, and architecting cloud solutions for Public Clouds (Azure and AWS) and Hybrid Clouds. He has complete exposure to Azure cloud services, including PaaS, IaaS, Storage, Business Analytics, Virtual Networking, Data Analytics, Artificial Intelligence, and Machine Learning.
https://www.linkedin.com/in/saurabh4582/
Frequently Asked Questions
Do you have a team of retail experts who can make sense of our data, and help us understand how to improve our business?
Genzeon has industry-specific experts from industries including but not restricted to Healthcare, Retail, and Financial Services. We have a combined expertise of over 100 years in the ITES of said industries. Not only do they act as effective facilitators between Genzeon and our clients, but they help us create industry-specific solutions that address your pain points. They are well equipped to understand and manipulate your data to improve your business.
Do we need a distinct Accounting Information System for our Retail business?
There are 3 distinct Information Systems in Retail. Setting up a Retail POS, or complete Retail ERP usually includes all three systems, but you do have the choice to opt-out of systems and features that you may need. There is the Inventory Management System, Customer Relationship System, and the Accounting Information System. Accounting information systems are designed to support all accounting functions and activities including auditing, financial accounting & reporting, managerial/ management accounting, and tax. The most widely adopted accounting information systems are auditing and financial reporting modules.
How does Technology help in making our brand more accessible?
According to the CDC, one out of four Americans has a disability. Retail businesses need to accommodate their needs to create the best customer experience by focussing on accessibility. Not just for those who have disabilities. For example, captions enable those with hearing impairments to understand what’s happening in a video. This same feature allows people to watch videos in both quiet and noisy environments. Technology brings such nuances to light and helps enforce them with ease, expanding your client base and conversions.
How can groupware enable better retail services?
Groupware is a technology that provides support for work in a group. Using a combination of Cloud, application development, and networking, this technology is referred to as collaborative technology. This technology facilitates communication, cooperation, coordination, problem-solving, and negotiations among internal as well as with the external workgroup. Groupware is essential for all modern retail organizations for multiple locations to be on the same footing and create uniform customer experiences.
