Retail Solutions

Accelerating conversion and growth

At Genzeon, we support retailers on their journey of digital transformation. As a global delivery partner, we scale quickly to support the evolving needs of innovation and legacy systems.

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Retail Markets Served


Apparel & Apparel Rental

Enhance customer UI/UX by streamlining backend retail operations.


Marine Products

Continuous communication and seamless customer service from check-in to check-out.


Retail Pharmacy

Secure sensitive medical data storage and automate order fulfilments.



Automated procurement pipelines & quality checks for operational ease.


Retail Furniture & Wholesale

Cutting edge AI-powered user experiences for enhanced engagement.


Build Brand Loyalty in the Omniverse

The Omni Customer 360 master data model provides an accurate and ever-evolving enterprise retail data model that delivers a complete 360-degree view of your customer. Omni360 goes far beyond your CRM alone, it’s a finely tuned data service that is pre-configured to understand common transactional systems (e.g. OMS) data and trained by AI/ML to learn the behaviors of your customers across all digital channels. The result is a central data lake and pipeline that can be used for business logic, Marketing, BI & reporting, Data-as-a-service, and other data science applications.

  • Beyond Bots – Remote Selling & Conversational AI Chat
  • The Omni Customer Data Blueprint

Event Driven Architecture

Adapt and Modernize with Dynamic Retail Framework

A pre-foundation event-driven architecture (EDA) is a strategy for data normalization across systems with the same data types (i.e., an order). Whether you are considering an integration platform or engineering your own, this strategy leverages event-driven architecture to wrap your applications logic into unified event streams. This results in a single API or event publisher for a function, such as “Modify Order”, that’s standardized across all order systems which eliminates the complexity of coded business logic.

  • Accelerate Development with Advanced Orchestration Solutions
  • Drive Real-time Decisions with Guaranteed Delivery

Supply Chain

Super-efficient Supply Chains

Enhancing your OMS and other transactional/selling systems with custom solutions or delivery management platforms provides real-time decisions that can drastically reduce your first and last mile costs. These benefits include real-time capacity planning, enhanced status events, dynamic carrier selection, and more.

  • First and Last Mile Transformation
  • Data Foundations for AI-powered Supply Chain Orchestration

Case Study

Engaging Retail Customers with Intelligent Chatbots

Our client faced challenges in managing a surge in customer queries, causing delays in response times and issue resolution, potentially violating service level agreements and regulatory standards. In this case study, we demonstate the value of intelligent chatbots to speed up processes and increase customer satisfaction.

Read the Case Study

Key Retail Operations

We leverage our people, our processes, and cutting-edge technology to ensure
the success of your retail enterprise projects. Here are some of the ways
we can help your business grow.


Order Management

Expedite error-free multiple-order fulfillment with automated order lifecycle

  • Salesforce OMS, IBM Sterling, Blue Yonder LOF, D365
  • Multi-brand, multi-tenant model
  • Service-oriented architecture
  • Microservices

Order Management

and POS

E-Commerce and POS

Sustained customer engagement aimed at online and
O2O conversions

  • Customer engagement cloud services
  • Managing stock and price of the product
  • eCommerce
  • Omnichannel (BOPIS, SFS, Ship-to-store)
  • Inventory management
  • Salesforce Commerce
Order Management



Data and application integration on one platform
for strategic omnichannel retail

  • TIBCO, Mulesoft, Azure Integration services
  • POS eCommerce
  • Security integration
Order Management


Business Intelligence

Leverage data insights and predictive analytics
to optimize your everyday operations

  • Data analytics and smart dashboard view
  • Qlik focuses on ease of use
  • Benefits from using in-memory technology in business
  • Provides flexible and robust security provisions
Order Management


Warehouse Management

Have complete control of your entire inventory and
associated resources on one console

  • Vendor management
  • Transportation execution
  • Inventory management
  • Cloud-based warehouse management
Order Management


Supply Chain

Smart, automated supply chains built to minimize
complexity and maximize delivery

  • SCM consulting
  • SCM implementation & upgradation
  • SCM integration
  • Development & customization
  • Data migration
  • SCM testing & support
Order Management

Building smart retail environments that respond to stakeholder need.

In-store & Digital

Understand, respond to, and create
personalized multi-channel customer
experiences that drive greater
engagement and conversions.

Supply Chains

Use visibility and analytics to
build end-to-end supply chains
that can react to customer demand,
inventory, and supplier fluctuations.

Common Data

Structure siloed data into data
warehouses, unlocking insights
that improve operations, drive
cost efficiencies, and evolve processes.

Customer Data

Safeguard highly sensitive
customer data and PII against
data breaches and cybersecurity
threats, with encryption
and gateway firewalls.

Compliance with Industry Standards

Stay current with changing
industry regulations, facilitate
SOC2, GDPR, and PCI compliance,
to successfully navigate audits.

Value Miners

Bring efficiency and optimization
across your application stack, and
business operations to deliver
the best cloud economics, and ROI.

Engage with your customers better. Call us now.

Meet with the Genzeon Retail Team

Frequently Asked Questions

Genzeon has industry-specific experts from industries including but not restricted to Healthcare, Retail, and Financial Services. We have a combined expertise of over 100 years in the ITES of said industries. Not only do they act as effective facilitators between Genzeon and our clients, but they help us create industry-specific solutions that address your pain points. They are well equipped to understand and manipulate your data to improve your business.

There are 3 distinct Information Systems in Retail. Setting up a Retail POS, or complete Retail ERP usually includes all three systems, but you do have the choice to opt-out of systems and features that you may need. There is the Inventory Management System, Customer Relationship System, and the Accounting Information System. Accounting information systems are designed to support all accounting functions and activities including auditing, financial accounting & reporting, managerial/ management accounting, and tax. The most widely adopted accounting information systems are auditing and financial reporting modules.

According to the CDC, one out of four Americans has a disability. Retail businesses need to accommodate their needs to create the best customer experience by focussing on accessibility. Not just for those who have disabilities. For example, captions enable those with hearing impairments to understand what’s happening in a video. This same feature allows people to watch videos in both quiet and noisy environments. Technology brings such nuances to light and helps enforce them with ease, expanding your client base and conversions.

Groupware is a technology that provides support for work in a group. Using a combination of Cloud, application development, and networking, this technology is referred to as collaborative technology. This technology facilitates communication, cooperation, coordination, problem-solving, and negotiations among internal as well as with the external workgroup. Groupware is essential for all modern retail organizations for multiple locations to be on the same footing and create uniform customer experiences.